Frequently Asked Questions
It is the people behind the software. Our customer support team is always available to assist.
All of your archived and active documents and files will be reviewed and tagged by document management professionals, not software.
BuildFlow makes it is easy to find what you are looking for.
The BuildFlow account owner pays for Document ID.
Document ID is billed based on unit prices and the number of search tags per document. A BuildFlow account specialist will review your estimated volume to calculate the appropriate unit rates.
- Archived Documents: We survey each location and provide an estimate.
- Active Documents: Document ID is included in the smart folders of predefined project templates. Document Management fees apply where needed.
It depends on how many documents need to be scanned and processed. The typical turnaround time is three to four months. If you need particular documents immediately we will scan and send the file upon request.
Depending on the condition of the document we will place it in a clear plastic sleeve for scanning. If the document is in bad condition we will take a digital picture of it.
We inventory all storage locations including file draws, shelves, etc. Documents are rolled and packaged according to the inventory then placed and sealed in large protective weatherproof bags.
Depending on conditions and future use of storage space we can remove the filing cabinets and store at our facility. Filing cabinets can be disposed of or returned.
We can return the documents in the same condition when they were removed or destroy and dispose of at our facility.